Indoor Shooting Range Category: Indoor Shooting Range
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I am (71 year old) Parnell Herbert. I can be contacted at 832-494-4027 and/or firstname.lastname@example.org.
I am submitting this as an official complaint against Brannon Lebouef and:
St. Bernard Shooting Center
212 Aycock St.
Arabi La. 70032
On 8/6/20 I entered the store at the above site with an 81-year-old friend, Mr. Alvin Johnson to assist him in selecting a 38 caliber revolver to purchase for self-defense.
We were shown “the only 38’s we have for sale.” I suggested to Mr. Johnson that he would not like the two firearms they showed us because they were lite weight and would have to much recoil. Mr. Johnson was unsure about the available weapons so I asked the salesperson if they had one we could try to help him make a decision.
The salesman said he would have to check. He walked to the rear of the store (spoke to someone) and returned to tell us he needed to see our ID’s to write a ticket on us. we gave him our ID’s, he went away for a minute and returned with a target, hearing and vision protection along with a lite weight 38 and a box of 50 rounds of ammunition.
We proceeded to the range where Mr. Johnson loaded 5 rounds into the weapon and fired all five. He gave me the weapon and said “I don’t like it.” I loaded and fired the next five rounds. The recoil caused my arm to jerk and felt like it would vibrate out of my hand. I said I don’t like it either. We both agreed it was not the gun for him and we didn’t need to fire anymore. We brought the remaining 40 rounds and the rest of there equipment back to them stating it wasn’t for us.
As we waited for our IDs to be returned another salesman carrying our IDs rang up (whatever) on the cash register and said “That’ll be $100. I asked, “For what?”
He responded range rental. I told him there was obviously a misunderstanding and I would need to speak with the same salesman we had spoken with before. He walked away and sent the previous salesman back to speak with us. I told him the other guy wanted to charge me $100 for testing the gun. He said that was right for range rental.
I told him I needed to speak with a supervisor. He said, “I am the supervisor.” I realized we were being ripped off and all I could do was soften the blow. I told them I had a Groupon and I would pay with that. He wrote it up and said that would $50.00 and the Groupon would cover it.
I told him I disagreed with that and he was going to allow a $50 rip off cost them two customers and a possible gun sale. At that point, another employee walked over and asked if I wanted to leave it at that, or would I like to speak with the owner. I told him this guy said he was the manager. The other “salesman” introduced himself as the General Manager and said if I wanted to speak with the owner he was sitting in his office right behind where they were standing.
I agreed to speak with the owner and excused myself to go outside to bring Mr. Johnson back in. We returned to the counter where we met with (the owner) Mr. Lebouf.
I reiterated the facts to him. He said I had to understand that they were in business to rent lanes and guns, and the guy did me a favor by renting me a 38 because that ammunition is more expensive and he did me a favor by allowing me to buy a Groupon which I had purchased weeks before to use at my next visit there. He asked what he could to make it right. I suggested “charge me for the box of ammunition” and we could call it square.
He found that compromise unacceptable. I saw that we were not going to come to an agreement so Mr. Johnson and I agreed to leave at that point.
Thank you for your attention,
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